Refund & Return Policy

Welcome to MERTRA at mertrastore.us. We aim to provide quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The item must include original tags and packaging

  • The return request must be made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Jewelry items, where applicable, for hygiene reasons

  • Sale or discounted items

  • Gift cards, if applicable

  • Used or damaged items not caused by MERTRA

3. Return Process

To initiate a return:

  1. Contact MERTRA through the contact information provided on mertrastore.us

  2. Provide your order number and reason for the return

  3. Our support team will provide you with the appropriate return instructions

4. Refund Policy

  • Refunds are issued only after we receive and inspect the returned item

  • If the return is approved, your refund will be processed within 5–7 business days

  • Refunds will be sent to your original payment method

5. Shipping Costs

  • Original shipping charges are non-refundable

  • Customers are responsible for return shipping costs

  • If you receive a defective or incorrect item, MERTRA will cover the return shipping costs

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging as proof

  • MERTRA may offer a replacement or full refund at no additional cost, depending on the circumstances

7. Late or Missing Refunds

If you have not received your refund after it has been approved:

  • Check your bank account again

  • Contact your payment provider

  • Allow additional processing time if required

  • If the issue persists, contact MERTRA through mertrastore.us

8. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order

  • After 24 hours, orders may already have been processed and may not be eligible for cancellation

9. Contact Us

For any questions regarding returns, refunds, or order cancellations, please contact MERTRA through the contact information available on:

Website: mertrastore.us

Brand: MERTRA